SHOPPING FAQ

Account

1. How do I register?
It is convenient for users to shop conveniently. You needn't register account in shopping in shop. You can directly add the goods to the shopping cart and continue the transaction to complete the order transaction.

2. Can I register my account?
We will offer this function in the near future.

3. What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

 

Coupons

1. How do I get coupons?
Register for a customer account on OPENHAHAHA. Sign up for our weekly deals newsletter at the bottom of the website. Some special activities will also feature coupon giveaways. Coupons are a great way to save money.

2. How do I use my coupons?
Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "APPLY". You can only use one coupon code per order.

Order

1. How do I place my order?
Ordering online from OPENHAHAHA is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO BAG’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. The detailed description can be viewed here.Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

2. Can I order by phone?
Yes, If you want to buy something in OPENHAHAHA, you can visit our mobile website on your smartphone by simply entering https://www.openhahaha.com/ on the search bar of your browse.

3. How long can items be stored for in my shopping bag?
The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

4. An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

5. Do you restock items that are sold out?
Unfortunately, we do not restock most of our items. However you can vote for the out of stock item to be restocked.To review all of your tracked items, simply log in and go to your account. Check the Notify in Stock section to see which of the items have been restocked and brought back to our online store for purchase.

 

Order Status

OPENHAHAHA Main Order Statuses

Once we receive your payment, your order will go through several steps before being “shipped out”.

Please refer to the different order statuses and their meanings below:

Waiting for payment:

This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.

Pending:
You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

Paid:
You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.

Processing :
OPENHAHAHA will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .

1- Receiving and allocating items to your order

2- Inspecting your items quality

3- Packing and printing shipping labels.

Once these 3 phases have been done, we will dispatch your order.

Dispatched: Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.

 

Payment

1. What currencies can I pay?

We accept several currencies. Kindly note different payment methods support different currencies when checking out.

2. Is my privacy and personal information secure on your site?

We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.

3. Will I have to pay any sales tax?

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, OPENHAHAHA cannot declare purchased items as a gift or list an amount that lower than the actual product price.

4. Why am I being asked to "Verify" my payment?

Because your order has been held for a standard anti-fraud check by OPENHAHAHA.

We want to avoid fraudulent and unauthorized payment

Shipping

1. Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.

2. How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

The items to your cart and then view the shipping fee which will be automatically calculated and displayed.

3.How do I know if the item has free shipping?

For standard shipping, you can enjoy free shipping on orders over US$39.

Besides, we have free shipping site-wide promotions every month, please stay updated with us and don't miss the big chance!

4. How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

5. How can I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. You can by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.